Topic outline

  • General

    Remote Access

    Fulford School host a web version of Microsoft Outlook, both staff and students can use this to get access to email, calendar, contacts and tasks. This is called Microsoft Outlook Web App.

    Fulford School also operate a full remote access solution but currently is only available for staff use.

    When you are connected to the Fulford School network via Remote Access, you will have full access to software such as Microsoft Office and SIMS. You will also have full access to resources such as the staff area and your personal documents.

    Links to both of these services are available on the Remote Access Information tab but are also specified below:

    Remote Access

    Outlook Web App

    How to use Remote Access

    1. Navigate to you will be presented with the Dell SonicWall login page, log in with your Fulford School username and password.
    2. Once logged in, you will be presented with the below screen.
    3. You will be presented with 3 options for remote access:
      1. Remote Desktop (HTML5) This option is HTML5 based, it should work with most modern popular web browsers such as Mozilla Firefox, Google Chrome and Microsoft Internet Explorer.
      2. Remote Desktop (Active X) This option uses an Active X control (add-on), because of this, it will only work with Internet Explorer.
      3. Remote Desktop (Java) This option uses the Java add-on, it should work with most modern popular web browsers such as Mozilla Firefox, Google Chrome and Microsoft Internet Explorer.

      Which option should I use?

      The HTML5 option doesn't require any setting up but does not perform as well as ActiveX and Java. Use this option if you have issues using ActiveX or Java.
      The ActiveX option works very well and requires minimal setup, however, please note that this will only work using Internet Explorer.
      Like the ActiveX option, Java works very well, however, Oracle Corporation update Java regularly and it has been noted that updated versions of Java have caused Remote Access to stop working.

      Welcome page

    • Remote Desktop (HTML5)

      There are no software add-ons required to use Remote Access with HTML5, however, it is recommended that your chosen web browser is fully up-to-date.

      • Remote Desktop (Java)

        The Java Runtime Environment plug-in is required to use this option. The most up-to-date version of Java can be downloaded from
        After downloading and installing Java, you will need to restart you chosen web browser for the plug-in to become active.
        After clicking on Remote Desktop (Java) you get a Java prompt asking you if you want to run the applet, click Run.

        • Remote Desktop (ActiveX)

          1. Click on Remote Desktop (Active X)
          2. When the Following windows pops up, click Install. This is to allow the install to proceed.


          Install ActiveX Control

          When the next windows appears, click Install. This will install the SonicWall ActiveX control for Internet Explorer.

          Install ActiveX Control Warning Message

          Click on the Connect button, this will log you into the school's remote desktop.

          If you receive a warning saying that Internet Explorer is running in Protected Mode then the connection may fail. To solve this, simply add the web site to Internet Explorer's Trusted sites list.

          To do this, click on the cog in the top right corner of the Internet Explorer window and select Internet options, click the security tab, click on the Trusted sites icon and click on the Sites button. Because the Remote Access welcome page should already be in focus, the web address for Remote Access will have populated the 'Add this website to the zone' field, simply click Add and the address will move down into the Websites list. Click Close, then OK and reload the page. If for any reason the address does't appear in the 'Add this website to the zone' field, the address to add is